SNOWPATH / Help

Back on track.

A download, a route or your account: here is where to start.

01

Download before you go

Open your area, download the available network, and wait for completion. In the native app, also download the base map. Try opening it in airplane mode before your trip.

02

Report a map problem

Send the area name, piste or lift name/number, start and destination, and what went wrong. A screenshot helps. Do not send passwords or private group locations.

03

Account and privacy

Reset your password from the sign-in screen. Delete your account in the account settings; remove local maps and recordings separately on your device.

Before you clip in.

Can I use it without reception?

A downloaded network supports local route calculation. In the native app, download the base map separately and check completion. The browser needs internet for background maps. Current statuses, Google information and group sharing require a connection.

Are all 50 areas ready for routes?

No. The catalogue shows each area’s available features. Maps and routes are released separately after checks.

Does it tell me when I will arrive?

Lift queues and conditions vary. SnowPath does not promise an arrival time or that you will catch the last lift.

Which languages does the app support?

The website is available in English, Dutch, German, French and Italian. The app currently supports English and Dutch.